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Cisco Renewals Manager Sample Questions (Q87-Q92):

NEW QUESTION # 87
What is the key implication on-time renewals have for an IT provider company?

A. no major impact if sales are on plan
B. recurring business is preserved
C. incentives will be paid
D. improved customer satisfaction

Answer: D

NEW QUESTION # 88
Which is the first step in a solutions-led sales approach?

A. understand the customer's objectives
B. present quote to customer
C. identify the latest technology release
D. examine previous purchases

Answer: A

Explanation:
a solutions-led sales approach is:
A sales methodology that focuses on understanding the customer's business needs, challenges, and objectives A consultative process that involves discovering, proposing, validating, and closing solutions that deliver value and outcomes for the customer A way of differentiating Cisco and partners from competitors by offering integrated solutions that leverage Cisco's portfolio and expertise The first step in a solutions-led sales approach is to understand the customer's objectives, which includes:
Asking open-ended questions to uncover the customer's pain points, goals, and priorities Listening actively and empathetically to the customer's responses Confirming and summarizing the customer's objectives and expectations

NEW QUESTION # 89
Which critical task must be performed during the Qualification phase?

A. Renewal Plan development
B. quote delivery
C. validate customer inventory
D. develop a Success Plan

Answer: C

Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
* Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items
* Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities
* Updating the ATR report with any changes or corrections

NEW QUESTION # 90
Which steps to develop a renewal quote are valid?

A. Ask the customer for Renewal data,Evaluate new requirement,Quote new services.
B. Position the new technology,create a Quote,Order the Quote.
C. Indentify the barriers to adoption,Ensure the customers is using the solution,Work with the Account Manager to create a Quote.
D. Identify the Items to renew,Verify the Discounts,Confirm the Shipping address,Verify the Billing entity.

Answer: C

NEW QUESTION # 91
Which success indicator for a Renewals Manager is valid?

A. on-time renewal
B. new product introductions
C. stabilized customer satisfaction scores
D. increased deployment of licenses

Answer: A

Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.

NEW QUESTION # 92
......

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